FAQs

What does Quicka cost?


Quicka is FREE to create, send and get paid via bank transfer.
You can accept card payments (2.5%) and offer instalment plans (5%) by linking your bank details

How do the instalment plans work?

The instalment plans consist of four equal payments of 25% each. For example, on an invoice of $1,000, the invoiced would pay $250 today, and $250 each fortnight over the following 6 weeks.

How long does the sign up process take?

The sign up process takes less than 2 minutes to complete and can be done through the web or on your mobile. Simply enter your contact details and link your nominated bank account.

Do you run credit checks?

No, Quicka does not run a credit check on any of our customers as we run our own proprietary financial modelling system based on your bank information. This means we don't need to hit your credit score at any point!

What happens if I miss an instalment payment?

In the event you miss an instalment payment, there is a minimum late fee of $10.00 or 5% of the instalment value per late payment whichever is greater capped at a maximum of 25%. For example, if you miss a $250 instalment payment, you will be charged $262.50 ($250 + $12.50 late fee) the following week.

Why do I need to link my bank account for payment options?

To pay and get paid via Quicka we use Basiq to vyou are the account owner, and o analyse transactional data to assess repayment affordability without the need to run a credit check. If you want more information on how Basiq works, you can click here.

What type of businesses do you work with?

If you're a small business or a sole trader with an ABN - Quicka can help. We have businesses from all industries using our platform including tradies, consultants, freelances, health coaches etc.

What should I tell my customers?

Your customers will receive an initial email/text with a link to the invoice and option to pay by credit or debit card or via instalments. Your customers might appreciate a heads up that you're invoicing from Quicka but we can do that for you too.

What if someone refusees to pay the invoice?

Quicka will chase the invoice for you through our automated follow-up service for up to 45 days - if your client is still unresponsive, we’ll reach out to you to figure out how best to move forward.

What happens if someone defaults on their repayments?

Quicka will never ask you to pay us back if you customer has opted into an instalment plan and fails to repay the full amount. We will do our best to collect the payments so you don’t have to worry about it.

Do you work with international businesses?

Not at this stage. To use our product you musts have an Australian ABN and live in Australia. This is verified during the sign up process.

What is Basiq?

Basiq is a financial technology platform that aggregates bank data across every major and regional bank in Australia and is owned by Westpac and NAB. It connects securely via your banks online platform using 256 bit encryption and through a single use token allows us to access recent transactional data so we can make responsible credit decisions. It does not allow Quicka to move money or make transactions on your behalf. Account security is a top priority for both Basiq and Quicka and we take this very seriously:

- We do not capture or store bank usernames or passwords.
- We utilise the highest standards of encryption with all data.
- Learn more at https://basiq.io/