FAQs

For Users

How much does this cost me?


Signing up to Quicka is FREE and customers paying invoices by credit or debit card or QuickaPay never incur any fees. This paid by the business issuing the invoice.

How do the Buy Now, Pay Later instalment plans work?

The Buy Now, Pay Later instalment plans consist of four equal payments of 25% each. For example, on an invoice of $1,000, you would pay $250 today, and then $250 each fortnight over the following 6 weeks.

How long does the sign up process take?

The sign up process takes less than 2 minutes to complete and can be done through the web or on your mobile. Simply enter your contact details and link your nominated bank account.

Do you run credit checks?


No, Quicka does not run a credit check on any of our customers during the sign up process so your credit score will not be impacted just by signing up.

What happens if I miss an instalment payment?

In the event you miss an instalment payment, there is a minimum late fee of $10.00 or 5% of the instalment value per late payment whichever is greater capped at a maximum of 25%. For example, if you miss a $250 instalment payment, you will be charged $262.50 ($250 + $12.50 late fee) the following week.

Why do I need to link my bank account for QuickaPay?

We require all customers who pay via QuickaPay to link their nominated account using Basiq. This allows us to verify that 1) you are in fact the account owner, and 2) allows us to analyse transactional data to assess repayment affordability without the need to run a credit check. If you want a bit more information on how Basiq works, you can click here.

For Merchants

How much does this cost?


The merchant raising the invoice pays a flat 2.5% fee if the invoice is paid by credit or debit card, and 5% if its paid via QuickaPay - this covers underwriting the risk of non-payment and the use of the platform tools.

What can my customers expect?


Your customers will receive an initial email/text with a link to the invoice and option to pay by credit or debit card or QuickaPay.

What if my customer never pays the invoice?

Quicka will chase the invoice for you through our automated follow-up service for up to 45 days - if your client is still unresponsive, we’ll reach out to you to figure out how best to move forward.

What happens if the client doesn’t pay you back?

Quicka will never ask you to pay us back if you customer has opted into an instalment plan and fails to repay the full amount. We will do our best to collect the payments so you don’t have to worry about it.

What type of businesses do you work with?

If you're a small business or a sole trader with an ABN Quicka can help. We have businesses from all industries using our platform including tradies, consultants, freelances, health coaches etc.

Do you work with international businesses?

Not at this stage. To use our product you musts have an Australian ABN and live in Australia. This is verified during the sign up process.

What is Basiq?

Basiq is a financial technology platform that aggregates bank data across every major and regional bank in Australia and is owned by Westpac and Nab. It connects securely via your banks online platform using 256 bit encryption and through a single use token allows us to access recent transactional data so we can make responsible credit decisions. It does not allow Quicka to move money or make transactions on your behalf. Account security is a top priority for both Basiq and Quicka and we take this very seriously:

- We do not capture or store bank usernames or passwords.
- We utilise the highest standards of encryption with all data.
- Learn more at https://basiq.io/